How StenoDesk handles trials, cancellations, subscription refunds, and metered usage.
This Refund and Cancellation Policy explains how StenoDesk LLC ("StenoDesk," "we," "us," or "our") handles free trials, cancellations, and refunds for paid subscriptions to the Service. It is incorporated into and supplements our Terms of Service; in the event of any conflict between this policy and the Terms of Service ("Terms"), the Terms will control. Subscription billing is handled by a payment processor chosen in our discretion, currently Stripe. StenoDesk does not process any other payments (for example, the Marketplace is a connection venue only, and any work between users is settled off-platform).
StenoDesk is currently in beta, and access during the beta period is free. When paid subscriptions launch, current plans and prices will be shown on our pricing page and confirmed at checkout before you subscribe. The remainder of this policy describes how billing, cancellation, and refunds work for paid subscriptions once they are offered.
Hybrid billing. Each paid tier will include a fixed monthly proofing page allotment covered by your subscription fee. Usage beyond your allotment will be billed as metered, per-page overage. The per-page overage amount is shown to you and confirmed before each proofing run, so you always see the cost before it is incurred.
We offer a 30-day free trial. You will not be charged during the trial, and you may cancel at any time before it ends without being charged. We will send a reminder notice before your trial ends. Unless you cancel before the trial ends, it converts to a paid subscription with the plan you selected, and your payment method is charged the applicable fee. If your payment method fails at conversion, your account may be downgraded or suspended until valid payment is provided. Free trials are limited to one per person; creating multiple accounts to obtain additional trials violates our Terms of Service.
a. Self-serve. You can cancel your subscription at any time from within the app (Settings → Billing). You may also contact support@stenodesk.com for help.
b. Effect of cancellation. When you cancel, your subscription stays active and you keep full access until the end of the current paid period. It will not auto-renew, and after the period ends your account is downgraded or deactivated. Cancellation does not relieve you of the obligation to pay any metered overage or other charges accrued before the effective date of cancellation.
c. Data after cancellation. Your data is retained for a 30-day recoverable grace period in case you reactivate, after which it will be permanently deleted in accordance with our standard deletion schedule. You can export your data in-app before cancellation where export tools are available. See the Privacy Policy (§7) for retention details.
a. Monthly plans. Monthly subscriptions can be canceled anytime. Access continues to the end of the paid month, and we do not provide partial-month refunds for the remaining days. If we terminate your account without cause before the end of a paid month, we will refund a pro-rata portion of the prepaid fee for the unused period.
b. Annual plans (optional). If you choose annual billing, you may request a full refund within 14 days of the start of the annual term. After that 14-day window, the annual fee is non-refundable for the remainder of the term. Annual billing is optional.
c. Metered overage is non-refundable. Per-page proofing overage that you have already used is non-refundable, because it reflects real third-party AI processing cost that we incur on your behalf. The cost is shown and confirmed before each run.
d. Regardless of the above, we may refund, prorate or credit:
Except where required by law or stated above, we do not provide refunds for:
If you believe you qualify for a refund, open a Support ticket in-app or email support@stenodesk.com with "Refund Request" in the subject line. Include your account email and any relevant transaction details. We aim to review and respond within 5 business days, although response times may vary and this is not a guaranteed service level.
Approved refunds are issued to your original payment method. Processing typically takes 5 to 10 business days to appear, depending on your payment method and financial institution. We cannot issue a refund to a different payment method. Where a full refund is not appropriate, we may offer a partial refund or account credit at our discretion.
We may change pricing prospectively. We will provide at least 30 days' advance notice to existing subscribers, and any change applies to your next billing cycle. If a price increases, you may continue at the new price, switch plans where available, or cancel before the new price takes effect. We do not refund prior periods due to a price change; you keep access until the end of your current paid period.
StenoDesk LLC · Email: support@stenodesk.com